Policies
The rules that apply when you book and use the studio. Last reviewed by the studio team.
By booking the studio you agree to arrive and leave within your booked time, to follow the House Rules, and to accept responsibility for any damage caused during your session. Studio Credits are not cash, are non-transferable and non-refundable to cash.
We collect your name, IC number, contact details and address for booking, payment, identity verification and studio security purposes, in line with the Malaysian PDPA. Your IC number is encrypted at rest, masked everywhere in the app, and never included in booking references, receipts or emails. Data is retained for 7 years for accounting and security purposes. You may request access, correction or deletion of your data by contacting us.
Bookings cancelled more than 48 hours before the start time are eligible for a full Studio Credit refund. Cancellations within 48 hours are non-refundable. To request a cancellation, contact the studio team with your booking reference.
